Which of the following is a non-financial performance indicator for a delivery company?
Answer and explanation
Correct answer: B. Percentage of parcels delivered on time
- Step 1: Non-financial indicators measure quality, time, customers and staff, among other things.
- Step 2: Percentage of on-time deliveries measures service quality.
- Step 3: The other three are expressed in monetary terms.
Answer
Percentage of parcels delivered on time.
Why not the others: Gross profit margin: This is a financial ratio from the accounts. Cost per delivery: This is a financial measure. Return on capital employed: This is a financial measure of profitability.
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