Why does ordinary soap lose its cleansing effectiveness and form an insoluble greyish precipitate (scum) when used with hard water?

Answer and explanation

Correct answer: C. Soap reacts with dissolved calcium and magnesium ions to precipitate insoluble salts

  1. Step 1: Analyze hard water composition: hard water contains high concentrations of dissolved multivalent mineral cations, primarily and .
  2. Step 2: Soluble sodium stearate () reacts with these ions to form insoluble calcium and magnesium stearates (scum): , precipitating out and wasting soap.
Answer
Soap reacts with dissolved calcium and magnesium ions to precipitate insoluble salts.
Why not the others: 'Hard water contains dissolved sodium chloride that dissolves the soap molecules completely' is false as hard water is characterized by calcium/magnesium, not sodium; 'Hard water is acidic and converts soap molecules into volatile flammable gases' is chemically incorrect; 'Hard water freezes the hydrophobic hydrocarbon tails into rigid crystalline lattices' is false.

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