Marguerite had kept the shop for thirty years, and in that time had learned that a customer who says 'just looking' is rarely looking at anything in particular. So when the young man with the cardboard folder lingered at the window display on Tuesday, turning over a brass compass he plainly could not afford, she did not hurry him. She dusted the shelf beside him, hummed something with no tune, and let him come to the point in his own time. 'My grandfather had one of these,' he said at last, to the compass. 'He never told me where it was meant to point.' Marguerite put down her cloth. 'They mostly point north,' she said, 'but the interesting ones were bought by people who weren't.' The young man laughed, a short surprised sound, and set the compass down as carefully as an egg.

Answer and explanation

Correct answer: A. Warm and gently observant

  1. Step 1: The narrator describes Marguerite's experience with sympathy and mild humour. Answer: warm and observant. Why not the others: the text has no sarcasm, no urgency, and a personal touch.

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