A student's supervisor is rude to a patient's family. Later the student asks the family if they would like to make a formal complaint and offers to help with the form. How appropriate is this action?
Answer and explanation
Correct answer: D. Inappropriate, though not disastrous
- Step 1: Concerns about staff behaviour should be raised through proper channels, and the student can support the family without taking over the complaint. Step 2. Informing the family about the complaints process is fair, but actively encouraging a complaint and helping them write it is overstepping a student's role. Answer: Inappropriate, though not disastrous. Why not the others: It is not very appropriate because a student should avoid directing a complaint; it is not very inappropriate because the family have a right to know the route.
Practise more Professional behaviour and ethics (set 2).
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