A patient shouts at a student after a long wait. What is the best response?
Answer and explanation
Correct answer: D. Listen calmly, apologise for the wait, and explain what is happening or find someone who can
- Step 1: De-escalation and empathy. Step 2. Acknowledging the frustration often calms the patient. Answer: Listen calmly, apologise for the wait, and explain what is happening or find someone who can. Why not the others: Shouting, walking away or silencing worsen the situation.
Practise more Professional behaviour and ethics (set 2).
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