The author describes the two sides as each treating 'its own experience as universal'. This means that each side

Employers who insist that staff return to the office often say that collaboration needs physical presence. Staff who want to work from home say that they are more productive without commuting. Each side tends to treat its own experience as universal, and both are mistaken. Some tasks, such as brainstorming with new colleagues or training a beginner, do appear to go better face to face. Others, such as writing a report or analysing data, may go better in quiet. The sensible conclusion is that the answer depends on the work and on the people. Rules that fix the same number of days for everyone are simple to administer but are guaranteed to be wrong for many. Teams should be allowed to decide their own pattern, and to change it when it does not work.

Answer and explanation

Correct answer: C. assumes that what works for it must work for everybody

  1. Step 1: To treat an experience as universal is to generalise from it to everyone.
  2. Step 2: The author then says both are mistaken.
Answer
assumes that what works for it must work for everybody.
Why not the others: The phrase does not suggest lack of experience, deception, public consultation or careful comparison.

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