A solicitor realises she has made an error that has caused a client loss. What does the Code of Conduct for Solicitors require?
Answer and explanation
Correct answer: B. Tell the client promptly, explain what happened and put matters right if possible
- Step 1: The Code requires openness with clients when something has gone wrong.
- Step 2: The solicitor should also consider notifying the insurer and, if the matter is serious, the regulator.
Answer
Tell the client promptly, explain what happened and put matters right if possible.
Why not the others: Silence breaches the duty to the client; informing only the SRA does not meet the client duty; quiet correction is concealment.
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