When must a solicitor tell a client about the right to complain?
Answer and explanation
Correct answer: C. At the time of engagement, and again if a complaint arises and the firm responds
- Step 1: The Code requires clients to be informed in writing of their right to complain.
- Step 2: Information must cover internal complaints handling and the right to go to the Legal Ombudsman.
Answer
At the time of engagement, and again if a complaint arises and the firm responds.
Why not the others: The duty arises at the start; later stages are not the only occasions; the SRA does not need to prompt it.
Practise more SRA Principles and the Codes of Conduct.
Free questions with an explanation for every one, and full timed SQE1 (Solicitors Qualifying Examination) mock tests.
More SRA Principles and the Codes of Conduct questions
- How many SRA Principles apply to solicitors and firms under the SRA Standards and Regulations 2019?
- Which Principle requires a solicitor to act in a way that upholds the constitutional principle of the rule of law and the proper administrat…
- Which Principle requires a solicitor to act with honesty?
- Two Principles conflict in a particular case: acting in the best interests of a client and upholding public trust in the profession. How doe…
- A solicitor realises she has made an error that has caused a client loss. What does the Code of Conduct for Solicitors require?
- A solicitor's client tells her, before a hearing, that he committed the burglary he is charged with, but wishes to plead not guilty. What ma…