A citizen visits the public service window fifteen minutes before closing time requesting urgent verification of an inheritance document required for hospital admissions. Your supervisor has already departed. What should you do?
Answer and explanation
Correct answer: B. Verify the document according to official standards and complete the validation process before leaving
- Step 1: Core civil service competence emphasizes citizen orientation (orientasi pelayanan) and public responsiveness. Step 2. When standard procedures can be fulfilled before closing, serving the urgent citizen directly upholds public service integrity. Answer: Verify the document according to official standards and complete the validation process before leaving. Why not the others: Delaying an urgent hospital-related document diminishes public trust; informal channels violate anti-corruption standards; outsourcing is improper.
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