A member of the public posts an unverified viral video alleging that your licensing desk routinely demands illegal facilitation fees. What is the most effective administrative response?
Answer and explanation
Correct answer: D. Coordinate with public relations to publish verified audit logs and invite the complainant to submit formal evidence
- Step 1: Accountability and transparency in public governance require evidence-based communication. Step 2. Publishing transparent audit data and providing formal whistleblowing avenues resolves misinformation while maintaining institutional credibility. Answer: Coordinate with public relations to publish verified audit logs and invite the complainant to submit formal evidence. Why not the others: Aggressive litigation without review suppresses legitimate feedback; deleting accounts damages transparency; defensive dismissals erode public trust.
Practise more Integritas dan Pelayanan Publik.
Free questions with an explanation for every one, and full timed CPNS Indonesia mock tests.
More Integritas dan Pelayanan Publik questions
- While reviewing a public procurement tender, a supplier approaches you privately and offers an overseas conference package in exchange for t…
- A citizen visits the public service window fifteen minutes before closing time requesting urgent verification of an inheritance document req…
- Your department is transitioning from manual paper archiving to an electronic document management system (SPBE). Several senior colleagues e…
- During an emergency flood evacuation, you discover that emergency relief logistics are being prioritized for neighborhood acquaintances of a…
- You identify a calculation error in a draft budget allocation that has already received preliminary endorsement from your direct supervisor.…
- A citizen from a remote rural district arrives at your counter struggling to comprehend administrative jargon in an official application for…