What do studies suggest about listening?
Most people believe they are good listeners, yet studies suggest we remember only half of what we hear immediately after a conversation. Communication coach Daniel Okoye says the main obstacle is not noise but our habit of preparing a reply while the other person is still speaking. 'You can't listen and rehearse at the same time,' he says. His advice includes allowing a short pause before answering and repeating the speaker's key point back to them. These simple techniques, he claims, make people feel respected and also reduce misunderstandings at work.
Answer and explanation
Correct answer: D. People forget much of what they hear quite quickly
- Step 1: Find the part of the text that deals with this. Step 2. The first sentence mentions half. Answer: People forget much of what they hear quite quickly. Why not the others: The text says we remember about half immediately afterwards.
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