What benefit does he claim for the techniques?
Most people believe they are good listeners, yet studies suggest we remember only half of what we hear immediately after a conversation. Communication coach Daniel Okoye says the main obstacle is not noise but our habit of preparing a reply while the other person is still speaking. 'You can't listen and rehearse at the same time,' he says. His advice includes allowing a short pause before answering and repeating the speaker's key point back to them. These simple techniques, he claims, make people feel respected and also reduce misunderstandings at work.
Answer and explanation
Correct answer: C. Speakers feel respected and errors fall
- Step 1: Find the part of the text that deals with this. Step 2. The last sentence gives two benefits. Answer: Speakers feel respected and errors fall. Why not the others: Shorter talks, silence and promotion are not mentioned.
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