Read the store return policy extract:

"Items returned within 30 days accompanied by the original sales receipt are eligible for a full refund to the original payment method. Clearance merchandise marked 'Final Sale' cannot be returned or exchanged."

A customer wishing to return a clearance sweater marked 'Final Sale' with receipt after 10 days will:

Answer and explanation

Correct answer: D. Be refused both a refund and an exchange

  1. Step 1: Identify the general rule and the specific exception in the store policy. While standard merchandise is eligible for refunds within 30 days with a receipt, clearance merchandise carries a distinct condition.
  2. Step 2: Review the specific clause regarding final sale items: "Clearance merchandise marked 'Final Sale' cannot be returned or exchanged."
  3. Step 3: Because the customer's sweater was marked "Final Sale", the final sale exclusion overrides the 30-day window, meaning the customer will be refused both a refund and an exchange.
Answer
Be refused both a refund and an exchange.

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