CELPIP General · Reading

Reading Correspondence and Applying Diagrams

12 practice questions, each with the answer and an explanation.

Practise Reading Correspondence and Applying Diagrams now

Random questions from this topic, one at a time. You see the answer and the explanation straight after each one.

All 12 questions

  1. Read the workplace email extract:

    *"Dear Team, please note that effective November 1st, municipal transit passes will no longer be reimbursed through petty cash. All staff must submit digital receipt…
  2. Choose the correct phrase to complete the formal email:

    *"In response to your inquiry regarding the tenancy agreement, I would like to _____ that water and heating utilities are fully included in the…
  3. Based on a recreational center flyer offering swimming lessons: Level 1 (Beginners, Mon/Wed 6 PM), Level 2 (Intermediate, Tue/Thu 7 PM), and Open Lap Swim (Daily 6-8 AM). Which session is suitable for…
  4. Choose the word closest in meaning to the underlined word in the notice:

    "Attendance at the workplace health and safety seminar is mandatory for all newly hired warehouse personnel."
  5. Read the community announcement:

    *"Due to scheduled water main upgrades on Maple Avenue, local residents may experience temporary reductions in water pressure between 9:00 AM and 3:00 PM on Tuesday.…
  6. In business correspondence, what does the abbreviation 'encl.' at the foot of a letter signify?
  7. Select the most appropriate transitional phrase:

    *"The community recycling program has reduced landfill waste by 18%; _____, operating expenditures have decreased slightly over the past fiscal quarte…
  8. Read the store return policy extract:

    *"Items returned within 30 days accompanied by the original sales receipt are eligible for a full refund to the original payment method. Clearance merchandise ma…
  9. Choose the most appropriate tone for replying to an unsatisfied customer in professional customer service:
  10. Complete the email sentence:

    "We apologize for the oversight and assure you that steps have been taken to _____ similar delays in the future."
  11. Which sentence correctly demonstrates standard Canadian spelling?
  12. Identify the main purpose of an executive summary at the beginning of a formal report:

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