An applicant attempts to insert a cash envelope into their submission folder at your processing counter. What immediate action should you take?
Answer and explanation
Correct answer: B. Hand back the envelope firmly, state that services are free of unauthorized fees, and proceed with lawful processing
- Step 1: Immediate, calm, and firm refusal of bribery reinforces professional integrity while maintaining service dignity. Answer: Hand back the envelope firmly, state that services are free of unauthorized fees, and proceed with lawful processing. Why not the others: Confiscation for personal use is embezzlement; accepting money is bribery; public shaming is unprofessional.
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