A junior colleague under your supervision makes an honest clerical error that results in a delayed document delivery to a client agency. How should you address this?
Answer and explanation
Correct answer: D. Take shared accountability as supervisor, rectify the error promptly, and coach the colleague on prevention
- Step 1: Leadership accountability requires owning systemic failures and using clerical errors as coaching opportunities. Answer: Take shared accountability as supervisor, rectify the error promptly, and coach the colleague on prevention. Why not the others: Blaming subordinates damages trust; unauthorized salary deductions are illegal; punitive menial reassignments stifle development.
Practise more Integritas dan Pelayanan Publik.
Free questions with an explanation for every one, and full timed CPNS Indonesia mock tests.
More Integritas dan Pelayanan Publik questions
- While reviewing a public procurement tender, a supplier approaches you privately and offers an overseas conference package in exchange for t…
- A citizen visits the public service window fifteen minutes before closing time requesting urgent verification of an inheritance document req…
- Your department is transitioning from manual paper archiving to an electronic document management system (SPBE). Several senior colleagues e…
- During an emergency flood evacuation, you discover that emergency relief logistics are being prioritized for neighborhood acquaintances of a…
- A member of the public posts an unverified viral video alleging that your licensing desk routinely demands illegal facilitation fees. What i…
- You identify a calculation error in a draft budget allocation that has already received preliminary endorsement from your direct supervisor.…